Warrant

clearancesaleonline.com warranty obligations for the product you have just purchased (the “Product”) are limited to the terms set forth in this document. clearancesaleonline.com warrants the Product against defects in materials and workmanship for a period (90) days from the date of original purchase (“Warranty Period”) when the product is purchased through an authorized reseller. If a defect arises and a valid claim is received by clearancesaleonline.com within the Warranty Period, at its option, clearancesaleonline.com will exchange the Product with a functionally equivalent new product. clearancesaleonline.com warrants replacement products provided hereunder against defects in materials and workmanship from the date of the replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes clearancesaleonline.com property. When a refund is given, the Product becomes clearancesaleonline.com property. clearancesaleonline.com warrants replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes clearancesaleonline.com property. When a refund is given, the Product becomes clearancesaleonline.com property.

If you’re not happy with your purchase or think your goods like hoodies, sweatshirts, pullovers, hoodie jackets, zip-up hoodies, etc arrived damaged, you can send any unworn* item back to us FREE of charge within 90 days of the delivery date.
For more information on how to return your order, please go here
To find out more about our policy on damaged items, please go here.
NOTE:
*Items worn purely to see if they fit are not considered worn. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.
RETURN OR EXCHANGE CONDITION
  • 1. The customer has to contact us to get a return or exchange authorization (return address) within 30 days upon receipt or signing for your package if you want to return or exchange your purchase. Please kindly take note that the address on the parcel is not our return address. We have every right to refuse to sign for the package if you send it back without contacting us. Otherwise, you will be responsible for all the loss arising from there. If the item has a stain or is broken, please contact us immediately upon receiving your package so that we can investigate the issue and help you solve the problem as soon as possible.
  • 2. Items must be returned unwashed, unworn, undamaged and in original packaging with tags attached (only when the items which are defective or damaged upon receipt). If the items are damaged, worn, have stain or we are unable to resell them, there will be a certain amount of handling fee. We will only be able to refund you half of the price for the items.
  • 3. Please return the items by ordinary mail. Do not return the items via express mail such as DHL and FedEx in order to avoid any customs duty fee. If there is any for the return items, the customer needs to cover the fee. We have the right to refuse the package if the customs duty fee is not paid by the customer.
  • 4. The customer needs to bear the shipping fee to resend the package if the shipping address given is invalid or incorrect.
  • 5. For return requests/orders, please return the gift as well if there is any.
  • 6. Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
NOTES
  • 1. For swimwear, sleepwear, underwear, bodysuit, personalized and clearance items, if there is no quality problem, we do not offer return & exchange service.
  • 2. The original shipping fee is non-refundable. We will only refund the amount you paid for the clothes but not for services, except in cases where we have made a shipping error.
  • 3. We are not responsible for the cost of returning the product if there is no quality issue.
  • 4. Unfortunately, we cannot accept return parcels sent freight collect or COD (Collect of Delivery).
  • 5. Do not refuse the package if you do not want it when the shipping company tries to deliver it to you. Please put the items on first and see how it turns out. If they don’t fit you well, you can return them. If you refuse the package, the shipping company will destroy the package. You will be responsible for all the loss arising from there.
  • 6. What you have seen in the picture is what it is being, you might feel somewhat of color difference subject to the monitor and the camera, please refer to the material item. If you find that the size or color you get is not the same as shown on the website, please put them on first and see how it turns out. If they don’t fit you well, you can return them definitely. For any questions, you can email us at [email protected] 
RETURN GUIDELINES
If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However, you need to pay the return shipping fee on your own if there is no quality issue. The return shipping fee will depend on your local shipping company. The shipping fee will vary by different couriers and the weight of your package.
Please click here to download a return form, and contact us here.